What information should I provide when requesting a quote?
Please include your company name, contact details, the specific machine model(s) you're interested in, your application requirements, desired specifications, and estimated quantity. The more details you provide, the more accurate our quote will be.
Do you offer factory visits and demonstrations?
Yes, we welcome potential customers to visit our facilities in Shenyang or Anshan. Please contact us in advance to schedule an appointment. We can arrange machine demonstrations and technical discussions during your visit.
What is your typical response time?
We respond to all inquiries within 24 hours during business days (Monday-Friday, 08:30-17:00 China Standard Time). For urgent matters, please call us directly at +86 137 7711 6215.
Do you provide after-sales support internationally?
Yes, we offer comprehensive after-sales support including remote technical assistance, on-site installation and training (additional fees may apply), spare parts supply, and warranty service. We have service engineers stationed in multiple regions.
Can I communicate in English?
Absolutely. Our sales and technical teams are fluent in English. We can communicate via email, phone, WhatsApp, or video calls in English to ensure clear understanding of your requirements.